![]() Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. Gather Logs: Collects troubleshooting information from the computer.The Advanced menu page contains four categories: ![]() Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. PS: I have uploaded a video showing what happens, in case that could helpĭouble-click mb-support-X.X.X.XXXX.exe to run the program ![]() I'm quite happy with Malwarebytes (I have the Premium + Privacy package) and have the upmost respect for your work. As of me I don't have any issue as I was just uninstalling Malwarebytes as my antivirus requires it to be uninstalled (I will of course install Malwarebytes afterward). If the internet connection is switched on while the Support Tool is currently launched, it still works as well.Īnyway, I was just reporting the bug so that you guys could fix it up and other users wouldn't be stuck as well. The only way to use the Support Tool is to disable the internet connection and use it offline. My guess is that the problem comes from your end on the network level. The file isn't new (I checked on digital signature) and I have used it successfully in the past. I have reproduced this bug on 2 different computers, both of which have different hardware and are on different networks. Once launched and clicked yes for admin privilege, it shows "extracting", and upon completion a progression bar with "Getting file information" followed by "Downloading mb-support-1.8.1.883.exe", followed by the previous "extracting". I just wanted to report a bug happening with the Malwarebytes Support Tool, latest version downloaded from your official link on this page (mb-support-1.8.1.883.exe).
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